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Statement Regarding the Current Situation in Israel
October 13, 2023

Statement Regarding the Current Situation in Israel, the West Bank and Gaza Strip On October 8, 2023, Israel formally declared war on Hamas. Subsequently, the Government of Canada issued an “Avoid all non-essential travel” advisory for Israel, the West Bank and Gaza Strip.

With these recent events, we know there may be questions about travel insurance underwritten by The Manufacturers Life Insurance Company (“Manulife”) and by its wholly owned subsidiary, First North American Insurance Company (collectively, “Manulife Financial”). How this impacts Manulife Travel Insurance customers

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Travel Insurance Claims
May 18, 2022
Please be advised that Manulife is currently experiencing very high travel insurance claims volumes. As a result, the time to process your travel insurance claim will take longer than normal. We are working to restore our regular processing times to improve our service. We value your business with Manulife, and sincerely appreciate your patience while we review your claim
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Updates Regarding Manulife Individual Travel Insurance and the Government of Canada Travel Advisory Change
March 1, 2022
On February 28, 2022, the Government of Canada lifted their blanket advisory to “Avoid Non-Essential Travel” that has been in effect since December 15, 2021.

What does this mean?

  • If you have been fully vaccinated against COVID-19 at least 14 days before the start of your trip, Manulife Travel Insurance policies that include Emergency Medical benefits will provide coverage for any unforeseen medical emergency related to COVID-19 in accordance with the terms and conditions of your policy. This applies to trips with a departure date on or after February 28, 2022.
  • If you h
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    COVID-19 Travel Insurance Update
    October 29, 2021

    On October 21, 2021, the Government of Canada lifted their blanket advisory to “Avoid Non-Essential Travel” that was in effect from March 13, 2020 and introduced a “COVID-19 – Travel Advice” statement.

    The Travel Advisory to “Avoid All Cruise Ship Travel” outside of Canada still remains in effect

    What does this mean?

    • If you have been fully vaccinated against COVID-19 at least 14 days before the start of your trip and the Canadian Government travel advisory for your destination does not instruct to “Avoid All Travel” or “Avoid Non-Essential Travel” due to COVID-19,

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    Important changes to Manulife’s COVID-19 Pandemic Travel Plan
    May 27, 2021
    As of May 28th, 2021, the following updates to the COVID 19 Pandemic Travel Plan will go into effect:

    • If you are fully vaccinated against COVID 19 before your coverage effective date, you will be offered up to $5,000,000 CAD for emergency medical expenses related to COVID 19

    • Trip Interruption benefits now available only if your original trip duration is 31 days or longer, before any extensions. It is not available if your original trip duration is 30 days or less

    • Emergency medical expenses related to COVID 19 are now covered if you are on a cruise an

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